Return Policy
7-Day Return Policy
At Aleck Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 7 days of receiving it for a refund or exchange, subject to the terms and conditions outlined below.
Return Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been worn, washed, or altered may not be eligible for return.
Initiating a Return
To initiate a return, please follow these steps:
1. Contact our customer service team at [+447821515927] within 7 days of receiving your order to request a return authorization.
2. Once your return request is approved, we will provide you with instructions on how to return the item.
3. Pack the item securely in its original packaging and ship it back to us within 7 days of receiving your return authorization.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received safely.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 7 days. Please note that it may take some time for the refund to be processed and for the credit to appear on your account.
Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and indicate your exchange preference when contacting our customer service team. Exchanges are subject to product availability.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Customized or personalized items
- Sale or clearance items (unless defective)
Contact Us
If you have any questions about our return policy or need assistance with a return, please contact us at [[+447821515927]. Our customer service team is here to help.
Policy Updates
We reserve the right to update or modify this return policy at any time. Any changes will be effective immediately upon posting on our website.